DELIVERY POLICY

SHIPPING AND DELIVERY POLICY

The product dispatch period begins immediately after payment approval for the purchase, which may vary from 1 to 3 business days (this time includes product sorting, packaging, and dispatch to the destination).

The average estimated delivery time for products is 15 to 60 business days, counted from the date of dispatch, and there may be variations in the timeframe due to the postal service (Correios) and Customs, in addition to other factors beyond our control.

Purchases made via SEDEX: São Paulo and the interior of São Paulo 2 to 4 days, other regions up to 8 days.

Purchases made via PAC: 6 to 12 days.

These timeframes are valid for capitals and metropolitan areas and are estimates provided by the postal service.

Deliveries to the interior or areas of difficult access may take longer (or in areas with delivery restrictions, packages will have to be picked up at the post office branch).

All purchases include a tracking number that will be sent to the customer's email within 12 business days, which can be followed from dispatch until arrival at your residence.

In some cases, such as an absent recipient, regions with delivery restrictions, among other reasons, the post office may leave a notice to pick up the products at the branch closest to the provided address.

We ask for your attention when filling out the delivery address to ensure that delivery is made within the established timeframe. Please remember that it cannot be changed 24 hours after the order is placed on the site, as the product is already being sorted for shipment within that period, and it will not be possible to cancel the purchase after 24 hours.

Products damaged during transport are the responsibility of the postal services.

The delivery address must be reviewed by the buyer before confirming the purchase, and if the product is returned due to an incorrect address or insufficient information, it will be the sole responsibility of the customer.

In case of an unsuccessful delivery attempt by the post office, where the item is held at the branch for pickup but remains unclaimed, the product will be returned to our Distribution Center.

After confirming reshipment, the delivery time will begin from the date of this confirmation, which will be registered in the order record.

For any questions regarding timeframes, our team is always available through the site's customer service channels or via email: Contato@sophiahegg.com

By making a purchase, you agree to the conditions and rules determined by SOPHIA HEGG.

Best regards,

Sophia Hegg Team